About This Privacy Policy
Welcome to Arrow Out: Lucky Escape, developed by Tushiya Min Dev Team. We are committed to protecting your privacy and being transparent about how we handle your information.
This policy takes effect on 2026-04-09. Questions may be directed to customerservice@hopecloudgame.com.
This policy applies to your use of Arrow Out: Lucky Escape on mobile devices including iOS and Android.
Our goal is to be a responsible data steward. We collect the minimum needed to run Arrow Out: Lucky Escape and no more.
> Note: You must be at least 13 years old to use this app.
Third-party platforms and services integrated with Arrow Out: Lucky Escape operate under their own privacy policies.
For any privacy-related inquiries, please write to us at our support team. We respond within 30 days.
Information We Collect
We want to be upfront about what data we collect. Below is a full picture of the information Arrow Out: Lucky Escape may access.
What We Collect Without You Doing Anything:
- Basic device information to ensure compatibility
- A pseudonymous device ID for analytics
- Your gameplay activity within the app
- Technical logs to help us fix bugs
- Your approximate location based on IP (not GPS)
What You Tell Us Directly:
We collect information you actively provide, such as:
- Your email when you contact support at customerservice@hopecloudgame.com
- Your chosen display name
- Content of any messages or feedback you send us
We Do NOT Collect:
- Your precise GPS location
- Your contacts, photos, or files
- Financial information or payment card details
- Heath or biometric data
Platform Data: If you connect via Apple Game Center or Google Play Games, we may receive your platform username and game-related data as permitted by those platforms.
Questions about what we collect? Email us at our support team.
Our Use of Your Information
Tushiya Min Dev Team uses data collected through Arrow Out: Lucky Escape for the following purposes — and no others.
To Deliver the Game
- Provide gameplay features and content
- Sync your progress across devices
- Process in-app purchases
- Respond to customer support requests
To Improve the Game
- Analyze gameplay data to understand what players enjoy
- Identify and fix bugs and performance issues
- Test new features before broad release
- Make data-driven design decisions
For Safety and Fairness
- Detect cheating or fraudulent activity
- Protect players from harassment or abuse
- Maintain the integrity of game systems
Communication: We use contact information you provide to respond to support inquiries and send essential service-related notifications.
We do not sell your personal information. We do not share your data with advertisers or data brokers for their own purposes.
Legal Basis (EU/UK users): We process your data under the following legal bases: performance of a contract (to provide the game), legitimate interests (to improve it and prevent fraud), and legal obligation (compliance with law).
We welcome data use questions at our support team.
Our Data Sharing Policy
We work with a small number of trusted partners to deliver Arrow Out: Lucky Escape. This section describes exactly what data they receive.
Service Providers
We use third-party vendors to help operate Arrow Out: Lucky Escape, including cloud hosting, analytics, and customer support tools. These vendors may access your data only to perform services for us — they cannot use it for their own purposes.
Legal Obligations
We may disclose your information if required by law, court order, or government regulation, or to protect the rights and safety of Tushiya Min Dev Team, our players, or others.
Business Transactions
If Tushiya Min Dev Team is involved in a merger, acquisition, or asset sale, your information may be transferred to the successor entity, subject to the same privacy protections outlined here.
We may share aggregated, anonymized statistical data with partners or in public reports. This data cannot identify you individually.
Contact us at our support team with any questions.
Mobile Identifiers and Tracking
Arrow Out: Lucky Escape uses tracking technologies to help the app function and to understand how it's being used. Here's what we use and why.
Integrated Analytics: Our analytics providers receive device-level data and gameplay events in pseudonymized form. This helps us understand how players experience Arrow Out: Lucky Escape without identifying individuals.
Advertising Identifiers
Your device's Advertising ID (Apple IDFA / Google GAID) may be used to attribute app installations and measure campaign effectiveness. You can opt out via device settings.
Opt-Out Options:
- On iOS, use the App Tracking Transparency prompt to limit tracking
- On Android, go to Settings → Google → Ads to opt out or reset your ID
Performance Monitoring: Automated crash reporting collects technical logs (device state, app version) when errors occur. No personal content is captured in crash reports.
Tushiya Min Dev Team does not engage in cross-app behavioral advertising targeting.
Tracking questions? Contact our support team.
Protecting Children's Privacy
Children's privacy requires special care. Tushiya Min Dev Team follows the highest applicable standards for protecting young users of Arrow Out: Lucky Escape.
COPPA Compliance: Tushiya Min Dev Team does not collect, use, or disclose personal information from children under 13 without prior verifiable parental consent.
Parental Rights: Parents and guardians may request access to, correction of, or deletion of their child's personal information by contacting our support team. We will respond within 30 days.
How We Protect Young Players: No behavioral ads, minimal data collection, no access to contacts or location, and supervised social features — these are our core children's design commitments.
Parents who have concerns about their child's privacy in Arrow Out: Lucky Escape should contact our support team. We take every concern seriously.
Protecting children is a shared responsibility. Contact our support team anytime.
Mixed Audience Notice
Our app is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at our support team and we will delete such information promptly.
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
How to Exercise Your Privacy Rights
Depending on where you live, you have specific rights regarding your personal information. Tushiya Min Dev Team respects and honors these rights.
What You Can Ask Us To Do:
- Show you what data we have (Access)
- Fix errors in your data (Correction)
- Delete your data (Erasure)
- Give you a copy to take elsewhere (Portability)
- Stop certain processing (Objection/Restriction)
Regional Rights: California residents have rights under CCPA. EU and UK residents have rights under GDPR. We honor all applicable rights regardless of your location.
To Make a Request: Contact our support team or our support team. We'll confirm receipt within 5 business days and respond fully within 30 days.
Corrections: If you notice inaccurate data — like a wrong email address in your profile — contact our support team and we'll fix it promptly.
To exercise your rights, contact our support team.
Data Storage Duration
We don't keep your data longer than necessary. This section explains how long Tushiya Min Dev Team retains various types of information from Arrow Out: Lucky Escape.
Account data: Retained while active, deleted within 30 days of your request. Analytics: 90-day rolling window. Support logs: 12 months. Purchase records: Per legal requirements (up to 7 years).
Account Dormancy: Accounts inactive for more than 2 years may be subject to data minimization. We'll notify you before taking any action on a dormant account.
To delete your data sooner than our standard retention periods, email our support team. We honor valid deletion requests within 30 days.
Some data may be retained longer than standard periods where required by law, pending litigation, or regulatory investigation.
After retention periods expire, data is either permanently deleted or irreversibly anonymized. Anonymized data cannot be used to identify you.
To request deletion or ask about retention, email our support team.
How We Safeguard Your Data
We use industry-standard security practices to protect the information collected through Arrow Out: Lucky Escape.
Technical Security:
- TLS/HTTPS for all data transmission
- Encryption of sensitive data at rest
- Multi-factor authentication for system access
- Regular security audits and monitoring
Operational Security: We limit data access to staff who need it for their role, conduct background checks for relevant positions, and maintain data processing agreements with all third-party vendors.
Security Limitations: Despite our best efforts, no data transmission over the internet is 100% secure. We encourage you to use strong passwords, enable device authentication, and contact us immediately if you suspect unauthorized access.
In the event of a significant data security incident affecting your information, Tushiya Min Dev Team will notify you promptly and comply with all applicable breach notification laws.
Security questions? Email our support team.
Third-Party Tools and Services
Arrow Out: Lucky Escape integrates the following third-party tools to support app functionality, performance measurement, and ad delivery infrastructure. These tools operate under their own privacy policies.
- Google Play Services — Android platform services: Privacy Policy
- Firebase Analytics — Gameplay analytics and user behavior tracking: Privacy Policy
- Firebase Crashlytics — Crash reporting and app stability monitoring: Privacy Policy
- Adjust — Mobile attribution and ad revenue tracking: Privacy Policy
- AppLovin MAX SDK — Ad mediation layer: Privacy Policy
- Android: Settings → Google → Ads → Opt out of Ads Personalization
Advertising Partners
Arrow Out: Lucky Escape is free to play and supported by in-app advertising. The following ad networks deliver advertisements within the app. Each network may collect device identifiers and interaction data to serve and measure ads.
- Google AdMob: Privacy Policy
- Meta Audience Network: Privacy Policy
- AppLovin / MAX: Privacy Policy
- Unity Ads: Privacy Policy
- IronSource (Unity LevelPlay): Privacy Policy
- Yandex Mobile Ads: Privacy Policy
- Verve Group: Privacy Policy
- Mintegral: Privacy Policy
- Liftoff (Vungle): Privacy Policy
- Chartboost: Privacy Policy
- Pangle (TikTok for Business): Privacy Policy
- InMobi: Privacy Policy
- DT Exchange (Digital Turbine): Privacy Policy
- BidMachine: Privacy Policy
- BIGO Ads: Privacy Policy
- Moloco: Privacy Policy
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
To opt out of interest-based advertising, visit Your Ad Choices or adjust your device's advertising settings.
Cross-Border Data Transfers
Cross-border data transfers require appropriate legal safeguards. Tushiya Min Dev Team ensures these are in place for all international transfers from Arrow Out: Lucky Escape.
Where Data May Be Processed
Data collected through Arrow Out: Lucky Escape may be stored and processed in the United States, the European Union, or other countries where our servers or service providers are located.
Transfers of EEA/UK personal data to third countries are protected by Standard Contractual Clauses (SCCs). Transfers to countries with EU adequacy decisions rely on those decisions.
Consistent Protection
Regardless of where your data is processed, Tushiya Min Dev Team applies the same privacy practices and security standards described in this policy.
For SCC copies or transfer questions, write to our support team.
Privacy Policy Version History
We occasionally update this policy to reflect new features, legal requirements, or improved data practices. Here's how we handle changes.
We distinguish between material and minor changes. Material changes (new data practices, new data types, new third-party sharing) get prominent in-app notices. Minor corrections don't require separate notification.
Check the date at the top of this page to see when we last made changes. We keep a record of prior versions available on request.
Disagreement with Changes: You're always free to stop using Arrow Out: Lucky Escape if you don't agree with updates. Contact our support team to request account deletion.
Contact our support team with questions about policy changes.
Privacy Questions and Requests
Privacy questions or data rights requests can be directed to Tushiya Min Dev Team using the contact information on this page.
Privacy Contact
📧 Email: our support team
General Support
📧 Email: our support team
Response Time: We acknowledge all privacy inquiries within 5 business days and provide a full response within 30 calendar days. Complex requests may take up to 60 days — we'll let you know.
To Help Us Respond Faster:
- Specify the right you're exercising (access, deletion, correction, etc.)
- Include your account email or username if applicable
- State your country or region
Your privacy matters. Don't hesitate to reach out at our support team.